Return & Refund Policy

At Sellio, we operate as an e-commerce aggregator and provide a platform for sellers, vendors, and service providers to showcase and sell their products. We are not the actual seller of the products listed on our platform.

Return Responsibility

All returns, replacements, and refunds are subject to the individual vendor’s or supplier’s return policy. We do not manufacture, stock, or directly sell the products. Therefore, we cannot guarantee or influence the return/refund process of any vendor.

How to Request a Return

• Check the return/refund policy provided by the seller on the product page.
• Contact the seller or supplier directly for initiating a return or replacement request.
• Provide complete details such as Order ID, Product Details, and Reason for Return.
• Follow the packaging and shipping instructions as shared by the seller.

Refunds

Refund eligibility and timelines are governed by the vendor’s policy. Once the seller confirms and approves the return, the refund will be processed as per their procedure.

Platform Responsibility

Sellio acts only as a facilitator between buyers and sellers. We are not liable for:

• Non-acceptance of returns by the seller.
• Delays in refund processing.
• Quality, condition, or warranty of the product.

Need Help?

If you face issues in contacting the seller, you may reach out to our support team at support@sellio.in. While we cannot override vendor policies, we will do our best to assist in facilitating communication between you and the seller.